Welcome to Ride Outfit! These Terms and Conditions govern your use of our website (www.rideoutfit.com) and all purchases made through our store. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Commitment to You

At Ride Outfit, we’re dedicated to serving serious cyclists with premium performance apparel. These terms reflect our commitment to quality, transparency, and your satisfaction.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your login credentials
  • Promptly update any changes to your information

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Misrepresent your identity or affiliation

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our cycling apparel including:

  • Base Layers
  • Cycle Caps
  • Cycle Pants and Shorts
  • Tee Shirts
  • Tights

While we strive for accuracy, slight variations in color or fit may occur due to monitor settings or manufacturing processes.

3.2 Performance Guarantee

All Ride Outfit apparel is rigorously tested for performance cycling. If you’re unsatisfied with your gear’s performance, contact us at [email protected] for assistance.

4. Orders and Payment

4.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to refuse or cancel any order

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this won’t affect completed orders.

5. Shipping Policy

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95) via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping for orders over $50 via EMS (15-25 business days after shipment)

5.2 International Orders

We ship worldwide except to some Asian and remote regions. International customers are responsible for:

  • Customs fees
  • Import taxes
  • Duties

These additional charges won’t be refunded if you return your order.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery if items are:

  • Unworn
  • Unwashed
  • With original tags attached

6.2 Non-Returnable Items

For hygiene reasons, these items can’t be returned unless defective:

  • Cycle Caps (direct head contact)
  • Base Layers (worn next to skin)

6.3 Return Process

  1. Email [email protected] with your return request
  2. Await approval (24-48 hour response time)
  3. Ship approved returns to: Ride Outfit Returns, 6276 Devinney Circle, Arvada, CO 80004, USA

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including:

  • Logos
  • Designs
  • Text
  • Images
  • Product designs

are the property of Ride Outfit and protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Use

Our cycling apparel is designed for performance riding. Ride Outfit isn’t liable for:

  • Injuries resulting from product use
  • Improper use of our products
  • Wear and tear from normal use

8.2 Website Use

We strive to maintain uninterrupted service but aren’t liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Third-party service interruptions

9. Privacy

Your privacy is important. Our Privacy Policy explains how we collect, use, and protect your information.

10. Changes to These Terms

We may update these terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

11. Governing Law

These terms are governed by Colorado law. Any disputes will be resolved in Colorado courts.

12. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Address: Ride Outfit, 6276 Devinney Circle, Arvada, CO 80004, USA

By using our website and making purchases, you acknowledge you’ve read, understood, and agreed to these Terms and Conditions.

Ride Confident. Ride Protected.