At Ride Outfit, we’re passionate about getting premium cycling gear to riders worldwide as efficiently as possible. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

Product Questions

What types of cycling apparel do you offer?
We specialize in performance cycling gear including:
  • Base Layers for temperature regulation
  • Cycle Caps for sun protection
  • Cycling Pants and Shorts for comfort on long rides
  • Performance Tee Shirts
  • Tights for cooler weather riding
All our products are designed with the serious cyclist in mind.
How do I choose the right size?
Our products follow standard cycling apparel sizing. Each product page includes detailed size charts with measurements in both inches and centimeters. For performance fit, we recommend sizing down if you’re between sizes as cycling gear is meant to fit snugly.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your shipping method:
  • Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
  • Free Shipping (orders over $50): 15-25 days after dispatch via EMS
These times are estimates and may vary slightly based on your location.
Do you ship worldwide?
Yes! We ship globally from our Colorado warehouse, except to some parts of Asia and remote locations where delivery isn’t reliable. During checkout, simply enter your address to confirm we can deliver to your location.
Can I track my order?
Absolutely. All shipping methods include tracking. For Standard Shipping via DHL/FedEx, you’ll receive detailed tracking information. For Free Shipping via EMS, tracking may be more limited but you’ll still receive shipment confirmation.

Returns & Exchanges

What’s your return policy?
We offer no-hassle returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return, email our support team at [email protected] with your order number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your financial institution.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save your information for faster checkout, and view your order history.

Still Have Questions?

Our gear-obsessed support team is always happy to help! Email us at [email protected] and we’ll get back to you within 24 hours.

Ride Further. Ride Stronger. Ride Outfit.